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Core Principles TRI bases our business and product decisions on taking actions that help our customer- focused clients be more customer-centric. These clients want to use technology to enable their customers to be more successful, and we help them do just that. We do that by: Never saying no – software is tool, a language, an art that can be adapted to many purposes and styles. While the answer will never be no, we can’t always promise it won’t be too expensive to say yes. By being fleet of foot as we learn and adapt – technology is always changing and evolving. We must as well. Not passing the buck – We believe the only way to fix a problem is to own it, and then act. Listening and hearing the employees of our customers – Only by truly understanding the employee’s experience, along with the company’s goals, can we provide the ideal solution Providing real time solutions for the real-time problems that happen with technology – Technology is no longer a nice-to-have option. For our clients, it represents a critical business utility like the phone or electricity. We must react with the urgency they expect. Combine these principals with honor, integrity, dependability, trust and passion and you have a winning combination that not only stands up to the test of time, it triumphs. |
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| What People Say... |
TRI has satisfied all of our needs with regard to our Information Technology, Hardware, Custom Software Development, e-mail, Web Design,and System Maintenance. All of this while also developing a trust and friendship that I feel has allowed both companies to become successful. The problem you solved was making me understand what needed to be done, how it was done, and putting the web site together for us. One of the most comforting aspects of our system is that TRI put it together in a way to plan for expansions that we never even would have thought that the rest of the world would want us to do some day. Computer issues have been resolved and programs run much smoother. TRI is a problem solver for us – whenever we need changes to existing programs we have always been able to pickup the phone and get help. We have relied on TRI to develop and maintain our Business software and hardware technical systems for almost 20 years. A large percentage of the growth of our business can be linked to their ability to understand our needs and combine their knowledge and technical skills to provide the necessary training to our staff, which has lead us to be one of the most successful companies of our profession. One of the greatest assets TRIF has for us as a transportation company is the years of experience they have in the transportation field. Understanding our business certainly gives them an advantage to solving problems, writing software and knowing what we need. |
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