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Interactive Voice Response (IVR) Applications Although becoming less of a necessity, IVR systems are still being used to provide customers with up to the minute information and support. We have written a variety of IVR applications supporting tracking feedback as well as labor management. IVR is an inexpensive way to provide real-time secure information through telephone touch-tone response because our applications make the connection between our custom databases with telephone answering technology. Applications can reside on your equipment or be hosted by us. |
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| What People Say... |
TRI has satisfied all of our needs with regard to our Information Technology, Hardware, Custom Software Development, e-mail, Web Design,and System Maintenance. All of this while also developing a trust and friendship that I feel has allowed both companies to become successful. The problem you solved was making me understand what needed to be done, how it was done, and putting the web site together for us. One of the most comforting aspects of our system is that TRI put it together in a way to plan for expansions that we never even would have thought that the rest of the world would want us to do some day. Computer issues have been resolved and programs run much smoother. TRI is a problem solver for us – whenever we need changes to existing programs we have always been able to pickup the phone and get help. We have relied on TRI to develop and maintain our Business software and hardware technical systems for almost 20 years. A large percentage of the growth of our business can be linked to their ability to understand our needs and combine their knowledge and technical skills to provide the necessary training to our staff, which has lead us to be one of the most successful companies of our profession. One of the greatest assets TRIF has for us as a transportation company is the years of experience they have in the transportation field. Understanding our business certainly gives them an advantage to solving problems, writing software and knowing what we need. |
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