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Transportation Resources, Inc.
Interactive Voice Response

In telephony, interactive voice response, or IVR, is a computerized system that allows a person, typically a telephone caller, to select options from a voice menu and otherwise interact with the computer phone system. Generally the system plays a pre-recorded voice prompt and the caller presses a number on a telephone keypad to select an option - i.e. "press 1 for yes, press 2 for no". Some IVR systems can also recognize the caller's simple spoken answer such as "yes", "no", or a number as a valid response to the voice prompt.

Does your company provide repetitive information to callers about something in your database, like delivery dates, routing information, rates and charges or scheduling information?  An interactive voice response (IVR) system is a simple and low-cost alternative to the man-hours required to constantly provide that type of information.

An IVR system is basically a computer system connected to telephone lines and also connected to a database of ever-changing information.  The computer answers the incoming lines and instructs the caller to enter or say a word or number that corresponds to a piece of data and then it retrieves that piece of data and gives the caller the information required.

We have created IVR systems which provide delivery information or other scheduling information for less than you might expect. Consider IVR as another service that sets you apart from your competition.